Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@tajimatallow.com. Please note that returns will need to be sent to the following address: 5209 Bellaire Blvd, Bellaire, TX 77401

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@tajimatallow.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Due to the nature of our products, we cannot accept returns on opened or used skincare, even if it’s just been tested once. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We don’t offer direct exchanges. If you'd like a different item, we recommend placing a new order after your return is accepted.

Refunds

Once we receive and inspect your return, we’ll notify you of your refund status. If approved, your refund will be processed back to your original payment method within 10 business days.

Please note:

• Shipping costs are non-refundable

• Your bank or credit card company may take a few additional days to post the refund

If it’s been more than 15 business days since your refund was approved and you haven’t received it, contact us at info@tajimatallow.com