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My order arrived damaged—what should I do? My order arrived damaged—what should I do?

Please email photos and your order number to info@tajimatallow.com within 5 days of delivery. We’ll replace or refund promptly.

How long will my order take to ship? How long will my order take to ship?

We hand-pack orders in 2–3 business days from Houston, Texas. You’ll receive a tracking email as soon as it leaves our studio. Delivery times will depend on your shipping option but all orders are tracked from our facility to your door.

Do you ship nationwide? Do you ship nationwide?

Yes—nationwide shipping within the U.S.

Where can I find my tracking number? Where can I find my tracking number?

Your tracking link is emailed when your label is created. Can’t find it? Check spam or contact us at info@tajimatallow.com

Can I change or cancel my order? Can I change or cancel my order?

If your order hasn’t shipped, we’ll do our best to help. Email info@tajimatallow.com as soon as possible with your order number.

Can I buy your products in a store? Can I buy your products in a store?

Yes—find us in Houston at:

Wagyuru
Heights Farmers Market
Urban Harvest Farmers Market
Seasons Harvest (retail shop, Cypress, TX)
Radiant Facials Body & Spa, (Kingwood TX)

U.S. Nationwide shipping

Rates available at checkout.

Additional Questions?

Email us at info@tajimatallow.com